For nearly 10 years, I’ve analyzed and implemented solutions that make technology approachable.

My background spans Salesforce Business Analysis, Microsoft Power Platform development, and enterprise curriculum design — all focused on improving how teams work and learn.

I’ve built systems and training programs for departments of 800+ employees, bridging gaps between subject-matter experts, business users, and developers. Whether I’m mapping a new process, building a no-code automation, or designing a learning pathway, my goal is the same: clarity, not complexity.

I believe everything starts with communication. The way a conversation begins often determines the success of a project. That’s why I lead with listening — to understand what people actually need. Without that, a solution will fail...it's just a matter of when.

About Me

Business Analysis

Low-Code Development & Automation

Curriculum & Training Design

• Requirements Elicitation & Stakeholder Engagement

• Process Mapping & Optimization

• User Stories & Acceptance Criteria Design

• Growing expertise on Salesforce

• Support one of Utah's most highly customized Salesforce instances

• 2 week agile sprints with 6 week release pipelines

• Microsoft Power Apps & Power Automate

• SharePoint Site Administration and Sharepoint as a Database

• Data Visualization & Workflow Design

• Instructional Design for dept. of 800+ for rapid change and adoption

• eLearning Modules, Job Aids, and Instructor-Led Training

• Program Implementation and Continuous Improvement

• Focus on adult learners and diverse audiences

Technology is only useful if people understand it.

Analysis, communication, and training to make sure that the systems we build actually get used

— and make a difference.

JAY@JAYHENRIE.COM